Guests entering a restaurant for the first time (or even after the third or fourth visit), are not likely paying attention to every detail, each carefully thought-out piece that fits together to create a successful restaurant. For Chef Brian Duffy, restaurant consultant and TV personality, this is not the case. The process starts for Duffy as soon as he approaches the restaurant. From the entry, to the way he is greeted at the host stand, to the table setting: All these elements go into the …

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First Impressions Check List article ran online on Restaurant Hospitality

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